Return/Exchange Policy

Kloset 11.11 gladly accepts returns or exchanges of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to a U.S. address for a store credit (Kloset 11.11 E-Gift Card) within 30 days from the date your order shipped.  

Kloset 11.11 offers exchanges for the same item in a different size when we are notified of the request within 30 days from the date your order shipped. As long as the item is in stock.  

Items damaged or defective may be returned by contacting Customer Care [email protected] within 3 DAYS of delivery.

Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:

• Jewelry
• Doorbusters
• Items Marked Final Sale

Please note: Orders CANNOT be changed, modified, or canceled after checkout.

Defective Items

• If you have received a defective item, please contact Customer Care Kloset [email protected] within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
• We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
• Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.

Returns

Ship Your Return

• Start your return process by emailing [email protected]
• The cost of return shipping, $6.00 for any number of items, will be deducted from your store credit (Kloset 11.11 E-Gift Card) if you use the return label provided by Kloset 11.11.  
• You can place multiple return orders into one package to return. In order to ensure you receive the correct return credit amount, you MUSTrequest a return authorization request for each order/item you are sending back. You must include the return authorization slip and the invoice for ALL orders/items being returned.  
• Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will not accept a return. 
• Once we receive your return, we will refund the purchase amount to a Kloset 11.11 E-Gift Card sent to your order's email address.
• Please allow up to two weeks for your return to be processed

Our satisfaction is our number one priority. please let us know how we are doing and how we can improve.